05. Working with Sales & CS

Working with Sales & CS

Working with Sales and Customer Support Teams

ND036 C4 L03 A04 Atom Summary And Big Picture

Working with Sales & CS - big picture

Things to Remember About Working With Sales and Customer Support

  • Smaller companies might not have as many defined teams and processes so the PM may have wider responsibilities
  • Give the Sales and Customer Support teams enough time to get approvals, prepare communications and do the necessary training.
  • Inform the Sales and Customer Support teams every time you add features to your product so they are prepared to sell and support the new feature
  • Think about tools that you may need to build so that the support team can help and debug issues for users

Working with Sales & CS quiz 1

True or False: The PM has sole responsibility for the launch process
SOLUTION: False

Working with Sales & CS quiz 2

What are some good ways that you can build strong partnerships with the Customer Support team?
SOLUTION:
  • Share your PRDs
  • Shadow the support team and listen to how the team resolves customer issues over the phone
  • Ask the support team to present the top user facing issues from their perspective on a regular basis

Partnering with Sales

What are some ways that you can build strong partnerships with the Sales team?
SOLUTION:
  • Share your PRDs
  • Schedule meetings with all the sales team members you will be working with to introduce yourself, making an effort to have these meetings on their time zone schedule

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